[vc_row row_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”161284″][vc_column width=”1/2″][vc_custom_heading uncode_shortcode_id=”172624″]

General Shipments

[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”HOW DO I KNOW MY SHIRT SIZE?” tab_id=”1560992580-1-79″][vc_column_text]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”IF I ORDER NOW, WHEN WILL I RECEIVE IT?” tab_id=”1560992580-2-60″][vc_column_text uncode_shortcode_id=”143527″]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”IF THE CLOTHES DON’T FIT, WHAT DO I DO? DO YOU OFFER RETURNS?” tab_id=”1560992907105-4-2″][vc_column_text uncode_shortcode_id=”137368″]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”WHAT FABRICS DO YOU USE FOR YOUR SHIRTS?” tab_id=”1560992938125-5-10″][vc_column_text uncode_shortcode_id=”681689″]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”CAN I CANCEL OR EDIT MY ORDER?” tab_id=”1560992990702-6-2″][vc_column_text uncode_shortcode_id=”113517″]Immediately we receive your order, we start working on it immediately so this may not be possible. You may need to place another order or contact our customer care team for further assistance.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”WHAT IF MY ITEMS WERE DELIVERED DAMAGED OR DEFECTIVE?” tab_id=”1560993019016-7-1″][vc_column_text]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”IF A SHIRT IS OUT OF STOCK, WILL YOU HAVE IT AGAIN?” tab_id=”1560993062804-8-3″][vc_column_text]Not likely, although you can confirm from us if it’s been restocked.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”MY DELIVERY IS LATE, WHAT IS GOING ON?” tab_id=”1560993116176-9-8″][vc_column_text uncode_shortcode_id=”202747″]Waited past the estimated date and still havent received your order? Kindly reach out to us with your order details. Most likely your order has already been dispatched, but get word to us and we’ll get on top of it ASAP.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”WHAT DO I DO IF I GET A DEFECTED ITEM OR IF MY ORDER IS INCOMPLETE?” tab_id=”1560993151523-10-10″][vc_column_text uncode_shortcode_id=”121006″]If this happens, please know we are terribly sorry about this. Please contact us immediately (not later than a week after receiving your order)  with the following informationso we can get this fixed for you:

1. Your name
2. Your order number
3. A picture or description of the fault

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”HOW MUCH DO YOU CHARGE FOR DELIVERY?” tab_id=”1560993325281-11-3″][vc_column_text uncode_shortcode_id=”273797″]Please check here[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”WHAT IF I DONT WANT TO PAY FOR DELIVERY?” tab_id=”1560993355544-12-2″][vc_column_text uncode_shortcode_id=”819805″]That’s fine. You can pick up your items from our pick-up location at Surulere. Please not that pick-ups are only possible from Monday – Friday from 9am till 4pm. A scheduled pickup date will be communicated.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”IF I HAVE MY MEASUREMENT CAN I SEND IT TO YOU?” tab_id=”1560993490568-13-5″][vc_column_text uncode_shortcode_id=”799121″]Yes please! You can also always include it in your order details.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”CAN MY SHIRT SIZE BE MEDIUM OR LARGE” tab_id=”1560993527739-14-1″][vc_column_text uncode_shortcode_id=”354701″]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”THE IMAGE I SAW ON YOUR PAGE LOOKS DIFFERENT FROM WHAT I RECEIVED” tab_id=”1561016445312-14-5″][vc_column_text]All the images on our platforms are as accurate as possible to our shirts. And the captions always have information about the features of the shirt. Though due to differences in screens and systems used by our customers, colors may not appear the same to the true product.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][vc_column width=”1/2″][vc_custom_heading uncode_shortcode_id=”656793″]

International Shipments

[/vc_custom_heading][vc_accordion active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I use the international payment feature to purchase shirts from anywhere in the world?” tab_id=”d21d5937-3bb0-215556789140011555679505952ab7d-6379″][vc_column_text uncode_shortcode_id=”207564″]Absolutely! Our international payment feature allows customers from around the globe to make purchases with ease.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Which payment methods are accepted for international transactions?” tab_id=”6dad8f3c-7309-815556789140011555679505952ab7d-6379″][vc_column_text uncode_shortcode_id=”120148″]We accept a variety of international payment methods, including cards like Visa, Mastercard, American Express, and Discover. We also accept payments through popular digital wallets such as PayPal and Apple Pay. (I highlighted Paypal and Apple Pay because we should consider opening accounts with both for receiving payments)

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Which countries do you ship to?” tab_id=”9346230d-a835-915556789140011555679505952ab7d-6379″][vc_column_text uncode_shortcode_id=”973404″]We ship to numerous countries worldwide. Our international shipping service ensures that customers from most countries can enjoy our products. During the checkout process, you can select your country from the available options.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do I switch to International payment?” tab_id=”1555679162900-3-11555679505952ab7d-6379″][vc_column_text uncode_shortcode_id=”214069″]From anywhere on our website you will notice a sidebar named “NGN and USD” select your desired payment option which will reflect based on your country.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Are there any additional charges or fees associated with international payments?” tab_id=”1688730964192-5-10″][vc_column_text uncode_shortcode_id=”895054″]While we strive to keep our international payment process as transparent as possible, there may be certain fees or charges associated with international transactions. These charges are typically imposed by financial institutions or local authorities and are beyond our control. We recommend checking with your bank or payment provider for details regarding any potential fees.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is the international payment feature secure?” tab_id=”1688731049604-5-0″][vc_column_text uncode_shortcode_id=”651619″]Absolutely. We prioritize the security of our customers’ financial information. Our international payment feature utilizes industry-standard encryption protocols and secure payment gateways to ensure that your payment details are protected. You can shop with confidence knowing that your information is safe.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I track my international order after making a payment?” tab_id=”1688731921355-6-7″][vc_column_text uncode_shortcode_id=”409939″]Yes, once your payment is processed and your order is shipped, we provide you with a tracking number. This tracking number allows you to monitor the progress of your shipment, providing you with real-time updates until your shirt arrives at your desired destination.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How long does it take for international orders to arrive?” tab_id=”1688732279617-7-5″][vc_column_text uncode_shortcode_id=”934844″]The delivery time for international orders may vary depending on the destination country and local customs procedures. Typically, it takes between 7 to 21 business days for international orders to reach their destination. However, please note that unforeseen circumstances such as customs delays or natural disasters may affect delivery times.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Are there any country-specific restrictions or limitations for international orders?” tab_id=”1688733198803-8-7″][vc_column_text uncode_shortcode_id=”197064″]While we strive to serve customers worldwide, there may be certain restrictions or limitations on shipping to specific countries due to customs regulations or logistical challenges. If you encounter any difficulties during the checkout process for a specific country, please reach out to our customer support team via email or social media, and we’ll be happy to assist you further.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is there a minimum order value for international purchases?” tab_id=”1688733263130-9-10″][vc_column_text uncode_shortcode_id=”373762″]No, there is no minimum order value for international purchases. Whether you’re buying a single shirt or multiple items, our international payment feature allows you to make purchases according to your preferences and needs.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I return or exchange a shirt purchased through the international payment feature?” tab_id=”1688733329222-10-5″][vc_column_text uncode_shortcode_id=”820191″]Yes, we accept returns and exchanges for international orders as well. Our return and exchange policy applies to all purchases, regardless of the payment method. Please refer to our Returns and Exchanges page on our website for detailed information regarding the process.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I contact customer support if I have any issues or questions regarding the international payment feature?” tab_id=”1688733366695-11-7″][vc_column_text uncode_shortcode_id=”167194″]Yes Please Do! Our customer support team is available to assist you with any queries or concerns you may have regarding the international payment feature or any other aspect of your shopping experience. You can reach out to us through email, or social media, and we’ll be glad to assist you promptly.

[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”5″ bottom_padding=”5″ back_color=”color-gyho” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_use_pixel=”yes” gutter_size=”4″ override_padding=”yes” column_padding=”3″ back_color=”color-xsdn” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”std” width=”1/1″ column_width_pixel=”900″][vc_row_inner][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”2″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1/1″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]