At Eccentric Menswear, we want you to be completely satisfied with your purchase. We understand that sometimes the item you ordered may not fit perfectly or meet your expectations. Therefore, we have a friendly returns and exchange policy to ensure a hassle-free experience for our customers. Please read the following policy carefully:
- Eligibility
a. Henley shirts, chinos shorts, lounge shorts and, hoodies overshirts can be exchanged for correct sizes if ordered in the wrong size
b.Because we make our button down shirts and trousers from scratch, we currently do not offer exchanges on them if ordered in wrong sizes. In the event that you ordered a button down shirt in the wrong size we can have them re-made in your correct size at a 20% discount. Most importantly, if you need any assistance with figuring out your correct size please reach out to us, we are always happy to help, and plentifully at that. Please don’t do guess work.
c. Following the terms above you may return or exchange any unworn, unwashed, and undamaged item purchased from our online store within 10 days of the delivery date.
d. Exchanges are subject to availability. -
Return Process
a. Initiation: To initiate a return, please contact our customer service team via email or phone within 10 days of receiving your order. Provide your order number and a brief explanation for the return.
b. Return Authorization: Our customer service team will guide you through the return process and provide you a timeline for the exchange
c. Packaging: Ensure that the item is in its original packaging with all tags attached.
d. Shipping: You are responsible for the return shipping costs, except in cases where we made an error with your order. -
Exchange Process
a. Initiation: To initiate an exchange, please follow the return process mentioned above and indicate your desire for an exchange when contacting our customer service team.
b. Availability: Exchanges are subject to availability. If the requested item is not available, we will provide you with alternative options or issue a refund. -
Refunds
a. Processing: Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method.
b. Timing: Please allow up to 2-3 business days for the refund to be processed. The timing may vary depending on your payment provider. -
Non-Eligible Items
a. Final Sale Items: Final sale items, such as clearance or discounted items, cannot be returned or exchanged unless they are damaged or defective.
b. Personalized Items: Items that have been personalized or altered according to your request are non-returnable and non-exchangeable unless they are faulty. -
Damaged or Defective Items
a. Inspection: We carefully inspect all items before shipping. If you receive a damaged or defective item, please contact our customer service team immediately.
b. Resolution: We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances. -
Customer Support If you have any questions or need assistance with returns or exchanges, please reach out to our customer service team. We are here to help and ensure your satisfaction.
Note: This returns and exchange policy applies to online purchases only. In-store policies may vary.
We appreciate your support and understanding. Thank you for choosing Eccentric Menswear as your preferred menswear fashion retailer.