RETURN & EXCHANGES

  1. Return & exchange requests must be initiated not later than 1 week after items have been received. Kindly check your items to confirm if there’s any errors as soon as you receive them.
  2. Returns initiated outside of the stipulated time outlined above (with the exception of faulty or damaged items) may not be processed.
  3. When a return request is initiated, we will make a scheduled pickup or exchange, time and date will be communicated.
  4. If there happens to be a defect on your item(s), we are truly sorry about this, kindly notify us, we will pick up the items 1-2 working days after your complaint has been made and have it replaced. Pick Up and delivery charges will be handled by us.
  5. In the rare event of your package being lost in transit, we are responsible for this and will replace your items completely (terms of service still apply).
  6. Because our button down shirts, shorts & trousers are pre-ordered we currently do not offer exchanges on them if ordered in wrong sizes. In the event that you ordered any of these items in the wrong size we can have them re-made in the correct size at a 20% discount. Most importantly, if you need any assistance with figuring out your correct size please reach out to us, we are always happy to help, and plentifully at that. Please don’t do guess work. 
  7. Henley shirts & T-shirts can be exchanged for correct sizes if ordered in the wrong size. Pickup and delivery charges apply.
  8. If we are provided with measurements taken by a third party tailor, we wont be responsible for issues regarding fit.
  9. In the event that an exchange is requested please note that we can’t guarantee that we’ll be able to replace the exact shirt of your choice as our fabrics are exclusive and made in limited quantities. You can pick a different available item or the value of that item can be kept as a store credit and can be used by you anytime.
  10. Please make sure all returns or exchanges are unused, unwashed and unworn and sent back  with complete packaging items (carrier bag, shirt bag, delivery sticker and collar stands).
  11. We currently offer returns and exchanges for customers in Lagos, Abuja & Port Harcourt.

**Are there any of your concerns we did not address here? Please send us a mail at askeccentricng@gmail.com or if you’d rather speak to an human being please do not hesitate to Whatsapp for more information**